• Seeking a seasoned customer service professional with management potential.
• Manage customer support across all active CrowdSavings.com markets via email and inbound calls, this includes processing refund requests, managing ZenDesk tickets and contacting merchants when necessary.
• Office duties: answering phones, faxing, filing, assisting national sales team requests, managing office business accounts (Skype, Grasshopper, etc.), other duties as necessary.
• Assistance with editing and photo editing on occasion.

Schedule

• Monday-Friday (some weekend and evening work)
• Can work from home or office to answer in-bound customer support tickets in the evening and over the weekend.

Required Skills/Traits

• Microsoft Office: Word, PowerPoint, Excel
• Familiarity with Mac Computers, Apple Keynote, iPad, social media, and Google Docs
• English grammar & writing
• Creative problem solving ability, sense of urgency, organization and ability to prioritize tasks
• Prior customer service experience, management, ZenDesk and photo editing software proficiency a plus

Education

• Associates degree or higher

Please submit a resume and writing sample to jobs@crowdsavings.com